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FAQs
How can I contact PUKKA?
To get in touch with us, please contact us via our Support Page.
You can get to this page via the user menu at the top right of the header or by clicking here: Support Page.
What is the PUKKA warranty policy?
All PUKKA products are warranted against defects in material and workmanship for 2 years.. The warranty is activated upon purchase, and proof of purchase is required. This warranty applies only to the original owner.
The warranty is void if the PUKKA product is:
- Used commercially (for-profit business)
- Structurally altered
- Subjected to stress beyond the physical limits of the materials used in the body or components
- Damaged as a result of abnormal use
Normal wear and tear is not covered under warranty. This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the product.
Click here for details on the warranty process and to submit a claim.
How did the company get the name PUKKA
We believe having the right gear is essential for a truly authentic outdoor experience, and that’s what Pukka is all about. The definition of the word “pukka” means authentic, which perfectly reflects our commitment to providing top-notch gear for your outdoor adventures. But did you know it’s also British slang for “excellent”? We think that sums up our products pretty well too! We want you to feel confident that your Pukka gear will be reliable and by your side, no matter the adventure.
All of our houses electrical wiring, power points and light switches come double poled.
Of course you can, you can bring your own truck and pick it up from our yard.
No, any handyman can do it. We provide a 50 minutes instructional video with every purchase.
Testimonials
- Robert
Loving my PUKKA Chug Jug! Thank you very much for a quick delivery!
- Glen
The service was great and professional from the word go, even after the installation of the house, all questions were answered promptly same as before purchase, I have sent you a couple of my mates who are also interested.
- Karen
I can not thank you enough, my house looks so good overlooking the Murray river up on the hill. It’s the talk of the town. Although It came a bit late which is understandable with Covid, but was worth the wait.